Personal
For self-service options, Log In to the PRS Client Portal
To inquire by email, reach our support team at customercare@chubb.com
To speak with a representative, call 1-866-324-8222
Small Business
Visit the Commercial Client Portal to access your policy, pay a bill, file a claim, or create an account
To make a payment by phone via IVR (Interactive Voice Response) or to contact our billing support, call 1-833-550-9660 (Monday to Friday 8 AM EST to 8 PM EST) or email smallbizbilling@chubb.com
If you are a member of the Chubb Customer Service Center and have a service request, call 1-866-972-2727 (Monday to Friday 8 AM EST to 8 PM EST) or email ChubbCSC@chubb.com
If you are not a member of the Chubb Customer Service Center, contact your Agent directly
For assistance on policies purchased through chubbsmallbusiness.com or through our affinity partners (Amazon, Capital One, etc.), call 1-866-972-2727 or email ChubbCSC@chubb.com
For Claims, go to: https://www.chubb.com/us-en/contact.html#claims
Combined
For self-service options, Log In to the Combined Client Portal
For inquiries by phone for customers residing in any US state except NY, reach our support team at 1-800-225-4500
For inquiries by phone for customers residing in NY, reach our support team at 1-800-951-6206
Have a specific question? Try the Combined FAQ
Can’t find what you need? Contact Combined using their online form
Healthy Paws
To speak with a representative, call 1-800-453-4054
Chubb / Colonial / Life Insurance Company
These policies were taken over by Lincoln National Life
To speak with a representative, call 1-800-444-2363
Commission Question?
To speak with a representative, call 1-877-490-7427
Lost your agent’s contact?
Call 1-800-682-4822 for support
Can’t find what you need?
Contact Us using our online form